Accessibility statement

Our commitment

Last updated: 6th August 2026

Our commitment

Elm Risk Solutions is committed to making its website accessible to as many people as possible, including people with disabilities and those who use assistive technologies.

We aim to provide a website that is clear, easy to navigate and usable across a range of devices, browsers and access needs.

Using this website

We have designed the website so that visitors should be able to:

  • navigate the website using a keyboard;
  • enlarge text using browser or device settings;
  • use the website with common screen-reading software;
  • understand the content through clear headings and straightforward language;
  • access links and buttons that are clearly identified; and
  • use the website across desktop, tablet and mobile devices.

Your browser or device may also provide accessibility features that allow you to change text size, colours, contrast or other display settings.

Accessibility standard

We aim to follow the Web Content Accessibility Guidelines version 2.2 at level AA where reasonably possible.

These guidelines explain how websites can be made more accessible to people with a wide range of disabilities, including visual, hearing, physical, speech, cognitive, language, learning and neurological disabilities.

How accessible this website is

The website has been designed with accessibility in mind. However, we recognise that some parts may not yet be fully accessible or may become less accessible when content, plugins or third-party services are added or updated.

Possible limitations may include:

  • documents supplied by third parties that have not been fully optimised for accessibility;
  • external insurer portals or websites that are outside our control;
  • embedded content or services provided by third parties;
  • older documents that may not be fully compatible with screen readers; and
  • occasional issues with colour contrast, keyboard navigation or alternative text that have not yet been identified.

We will review known issues and make reasonable improvements where possible.

External websites and insurer portals

This website may include links to websites, insurer portals or other services operated by third parties.

Elm Risk Solutions is not responsible for the accessibility of external websites or services. You should review the accessibility information supplied by the relevant provider.

Please contact us if you experience difficulty accessing a third-party service linked from our website and we will try to help you obtain the information or service in another way.

Contacting us about accessibility

Please contact us if:

  • you experience difficulty using any part of the website;
  • you need information from the website in a different format;
  • you identify an accessibility issue that is not described in this statement; or
  • you have suggestions about how we could improve accessibility.

You can contact us using the telephone number, email address or contact form provided on our website.

Please explain the page or content you are trying to access and the format or assistance you require. We will consider your request and respond as soon as reasonably possible.

Alternative formats

Where reasonably possible, we can provide information in an alternative format or explain it by telephone.

The formats available will depend on the information requested and your individual requirements.

Technical information

The Elm Risk Solutions website is built using WordPress.

We aim to maintain compatibility with current versions of commonly used browsers and assistive technologies. The experience may be less reliable when using an older browser, operating system or assistive technology that is no longer supported by its provider.

Testing and review

The website should be checked before launch using a combination of:

  • automated accessibility testing;
  • keyboard-only navigation;
  • text-resizing and zoom checks;
  • colour-contrast checks;
  • form and error-message checks; and
  • review of headings, links and image descriptions.

This statement will be reviewed when the website undergoes material design or functionality changes, or when significant accessibility issues are identified.

Changes to this statement

We may update this Accessibility Statement as the website, its content or relevant accessibility guidance changes.

The date at the top of this page shows when it was last updated.