Elm Risk Solutions aims to provide a high standard of service at all times. However, we recognise that there may be occasions when you are unhappy with the service you have received.

We take complaints seriously and will handle your concerns fairly, promptly and with care.

We will acknowledge your complaint promptly and let you know who is responsible for reviewing it.

Your complaint will be investigated carefully and impartially. We may contact you if we need any further information.

We will aim to resolve your concerns as quickly as possible and provide you with a written response explaining our findings and any action we propose to take.

FCA-regulated firms must maintain effective and transparent complaints procedures and investigate complaints competently, diligently and impartially.